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Behavioral SciencesHuman Factors Engineering & Man Machine System

Knowledge Elicitation of Recognition-Primed Decision Making

Authors: Gary A. Klein; Donald MacGregor; KLEIN ASSOCIATES YELLOW SPRINGS OH
 
Abstract: A Critical Decision Method (CDM) has been developed for knowledge elicitation. The CDM, an extension of the critical incident technique, includes protocol analysis and memory recall tasks to study cognitive performance. A set of probes is employed to trace the development of situation assessment during critical incidents, and to determine the decision strategies used. The outputs of the method include inventories of the critical cues, graphic portrayals of the situation assessment process, and categorization of the decision strategies. Thus far, the method has been used with a variety of decisions and appears especially well suited to studying cognitive performance in naturalistic settings. It also appears valuable for addressing the highly skilled decision maker, and for eliciting the analytical and perceptual bases of proficient performance. Applications have been made for training, decision support systems, and the development and evaluation of knowledge based systems. Keywords: Knowledge elicitation, Decision making, Situation assessment, Knowledge engineering, Expertise. (sdw)

Limitations: APPROVED FOR PUBLIC RELEASE
Description: Final rept. Aug 86-Sep 87
Pages: 62
Report Date: JUL 88
Contract Number: MDA903-86-C-0170
Report Number: A670991
Keywords relating to this report:
*COGNITION
*DECISION MAKING
*RECOGNITION
MEMORY DEVICES
PERFORMANCE_HUMAN_
PROBES
RECALL
STRATEGY
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