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Abstract:
The Defense Technical Information Center (DTIC) has surveyed its registered customers since FY 1999. There are two surveys conducted yearly: Customer Satisfaction Survey. A complete sampling (census) method of all users was used excluding the following: DTIC employees, Air Force Materiel Command (AFMC) personnel, Small Business Innovative Research (SBIR), foreign or overseas users and users identified as Top 200. Surveys were conducted in FY 1999 through FY 2003. Top 200 Users. Roughly 200 users defined in terms of dollar value of billing, number of documents ordered, and downloads from Secure STINET. All 200+ users were surveyed. Surveys were conducted in FY 2000 through FY 2003. A combined Annual Survey Composite Data Report was developed in FY 2001 and FY 2002. An analysis highlighting differences between the two surveys is planned for FY 2003. The DTIC Performance Report, sent to the Defense Information Systems Agency (DISA), contains a report on overall customer satisfaction. This is derived from the Annual Survey Composite Data Report and reflects data from both the Top 200 Users Survey and the Customer Satisfaction (CS) survey.
| Limitations: |
 APPROVED FOR PUBLIC RELEASE |
| Pages: |
49 |
| Report Date: |
OCT 2003 |
| Report Number: |
A098914 |
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