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Abstract:
The new TRICARE contracts will shift the burden of providing outpatient appointing services from the contractors to Military Treatment Facilities (MTF). Through the Patient Appointment Call Center (PACC), the MTEs at Bethesda and Annapolis are ready for this transition while MTFs at Patuxent River and Quantico are researching potential solutions, including collaborating with PACC. The call center has the infrastructure and capacity to absorb additional appointing volume from these two clinics. Consolidating appointing services at this site is also the most cost effective alternative. In reviewing the merits of consolidation, however, Patuxent River and Quantico have to weigh the action's potential drawbacks particularly the loss of direct control over appointment scheduling and its implications on quality of service.
| Limitations: |
 APPROVED FOR PUBLIC RELEASE |
| Description: |
Master's thesis |
| Pages: |
47 |
| Report Date: |
JUN 2004 |
| Report Number: |
A080234 |
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